Privacy Policy

Last updated: October 22, 2026

Crown Grading LLC (“Crown Grading,” “we,” “us”) operates crowngradingpro.com, crowndatabase.com and submit.crowngradingpro.com. This policy explains what information we collect, how we use it, who helps us handle it, and the choices you have.

Information We Collect

• Account & contact details: name, email address, phone number, and shipping/return address when you create an account, request a submission packet, or submit items for grading.
• Order information: the items you submit, declared values, service level, order history, invoices and tracking numbers.
• Item images: photos and scans of every item we receive, taken at intake, during grading and after encapsulation.
• Payment information: payments are processed by Stripe, Inc. We never see or store your full card number.
• Messages: emails, website forms, chats with our CrownAI assistant, and messages or comments you send us on Instagram, Facebook or other platforms.
• Usage data: privacy-respecting analytics we host ourselves (pages viewed, referring site, approximate region, device type). It uses no advertising cookies and does not follow you to other sites. Our servers also log IP addresses for security for about two weeks.

How We Use Information

• To receive, identify, grade, insure, encapsulate and return your submissions;
• To process payments, send order, shipping and account notices, and answer your questions;
• To maintain public certification records (see below);
• To send occasional updates and offers if you sign up for them. Every marketing email has an unsubscribe link;
• To keep our services secure, prevent fraud, and run our accounting.

Public Certification Records

Every graded item gets a public certificate page showing its images, identification, grades and history. Certificate pages never show your name, email, phone or address. If you submit through a partner, the partner’s business name may appear on the certificate.

How We Use AI

We use artificial intelligence tools, and are open about it:

• Grading and identification. AI helps identify items and measure centering, corners, edges and surface from our images. Final grades are set under Crown’s standards with human review. See Section 4 of our Terms of Service.
• Pricing and research. AI helps us compare items with public sales data.
• Customer support. AI may draft replies to your messages. A Crown team member reviews them before they are sent. Our CrownAI chat assistant on our websites is an AI and says so.

To do this, item images, item details and message text may be sent to AI service providers (currently OpenAI, Anthropic and Google), which process it for us. We do not sell your information to them or to anyone else.

Who Helps Us

We share information only with service providers we need to run the business, and only what each one needs:

• Stripe (payments)
• Amazon Web Services (hosting, storage, backups and email delivery)
• GoDaddy (hosting for crowngradingpro.com)
• Google (business email; typefaces on our pages)
• Shipping carriers and label services such as USPS, UPS, FedEx, Stamps.com and ShipStation
• Accounting and bookkeeping software
• The AI providers listed above
• Meta and other platforms, only when you contact us through them

We may also disclose information when the law requires it, to protect our rights or safety, or as part of a sale or merger of the business.

We Do Not Sell Your Information

We do not sell personal information, and we do not share it for targeted advertising. We do not run advertising trackers on our sites.

Cookies

We use only the cookies needed to keep you signed in, protect forms, and remember your choices. Our analytics does not use cookies.

Retention

• Order, payment and accounting records: as long as tax and business law requires (generally seven years).
• Item images and certificate records: kept permanently, because they are the record that verifies the item for its future owners.
• Messages and chat transcripts: as long as useful for support, then deleted.
• Marketing email lists: until you unsubscribe.

Your Choices and Rights

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete information we are not legally required to keep. Email support@crowngradingpro.com; we will verify your identity and reply within 45 days. Depending on where you live (for example California, Texas, Colorado, Virginia or the EU/UK), you may have further rights, such as appealing a decision we make about your request. We will not treat you differently for using any of these rights.

Security

Access to personal data is limited to Crown staff and systems that need it, protected by authentication and encrypted in transit. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information. Minors should use our services through a parent or guardian. If you believe a child has given us information, contact us and we will delete it.

Changes

We will post any changes here and update the date above. Significant changes will be announced on our site or by email.

Contact

Crown Grading LLC, Conroe, Texas · support@crowngradingpro.com · 832-392-2008